Feedback Survey Results

We consider our clients feedback as key to understanding what we do well and what we could better.

As such we carry out regular reviews with our clients to ensure we are providing the highest
possible level of service and that we are identfying and responding to our clients changing needs.

Annually we produce a Client Feedback survey that allows our clients to provide feedback across
all of our services.

For your information we have provided the results of our latest Client Feedback survey below.

 
 
1
2
3
4
5
FLE always submit only appropriately qualified candidates for vacancies
4.2
FLE respond quickly to my demands for candidates
4.9
Compared to other agencies FLE provides the highest quality service
3.9
FLE is the most trustworthy and reliable agency that I use
3.7
All of the team at FLE fully understand my needs
4.3
It is important to me that the whole team at FLE have relevant industry experience
3.4
I feel that the relationship with FLE is beneficial to my company
4.3
Compared to other Recruitment Agencies, FLE is the ‘Best in Market ‘
3.6
   
  Clients asked to rate FLE 1 – 5 as follows:
 

 

 

 1. Totally disagree with statement
2. Partly disagree with statement
3. Neither agree nor disagree
4. Partly agree with statement
5. Fully agree with the statement
 
Summary of Survey
 
  • FLE achieved extremely high ratings across all aspects of the survey
  • Top ratings for ’Rapid response’, having ‘Beneficial relationship’, and treating clients with respect
  • Highest Quality Recruitment’ and ‘Best in Market’ scored 4.8 overall each demonstrating strong agreement by clients with these statements
 
Some key comments from the survey forms:
 

 

"The staff at FLE are extremely approachable and always endeavour to support our needs"
WC, Nutrition client

“Recruitment made easy…"
MS, Medical Equipment client

“Candidates are always of a very high calibre"
SD,Medical Devices client

"I Believe that FLE always do their best to fill vacancies quickly and effectively"
KS - Nutrition company

"FLE always come up with the ideal match for our vacancies"
RP - woundcare company

"Difficult to find any improvement that could be made to the service you currently offer. Great service and support from a very professional team"
MS - Healhcare equipment company